In the unlikely event that you’re not happy with your purchase, you can simply return the items to us within 14 days from the day of delivery, in its original, brand new and saleable condition, with all labels and tags attached for a refund.

Check out the information below to ensure you are returning your items the correct way, it’s very easy.

You will need to pay postage to return any of your unwanted items. 

1. Enter your order number and email address OR telephone number. Please enter everything exactly as it appears on your order confirmation.

2. Choose which item(s) you are wanting to return and why.

3. Then confirm your personal details are correct.

4. Choose the shipping service you would like your order to be return with.

5. Select your preferred payment method and then enter your account details.

6. Once confirm please print your postage label and stick to the front of your parcel.

7. Then fill in the returns form provided by us and pop inside the parcel.

8. Then take your parcel to your nearest drop-off point.

Please only return the items you have specified via the portal, as this may cause issues with your return order being processed.

If you experience any problems processing your return order, please email our customer care team at service@nekela.com